Check the product page first for its size, material, construction, availability, and pricing. If you still need help, email sales@flagsimporter.com or call 1-800-709-3488 with the product name or SKU.

Each product page shows its current availability. If a product does not appear on the website, contact our sales team to ask whether a comparable option is available.

Flags and poles are sold separately unless the product title or description says that the item is a flag-and-pole kit.

A 3×5 ft flag is the most common choice for homes and storefronts and generally pairs well with a 6–8 ft pole. A 2×3 ft flag works well for balconies and smaller spaces. Larger 4×6 ft and 5×8 ft flags require taller, stronger poles. See our Flag Size Guide for a comparison chart.

Our standard poly flags are made from lightweight 100-denier polyester. They are the best choice for standard flag use, everyday events, and general displays. Our nylon DuraFlags are made from thicker 200-denier fabric, giving them a more substantial construction that is better suited for long-term outdoor display.

Most printed flags are dye-sublimated. The color penetrates the fabric, so the design and colors are clearly visible in reverse on the back. Products with true double-sided construction are identified as double-sided in their descriptions.

Selected products and custom flag options are available with double-sided construction. Check the product description or contact our custom-products team for available sizes and specifications.

Product origin varies. Many Flags Importer products are imported and distributed by our team in Ontario, California. We also sell selected American-made flags, which are clearly identified as made in the USA on their product pages. Browse our Made in the USA flags.

Flag life depends on the material, wind, weather, sunlight, installation, and how many hours per day it is displayed. Continuous exposure and high winds shorten a flag’s life. Bringing a flag indoors during severe weather and replacing it when it begins to fray can extend its useful display life.

For windy locations, we recommend our DuraFlags and embroidered flags because their thicker construction and reinforced stitching provide added durability outdoors. Our standard 100-denier polyester flags also work well in the wind because their lightweight fabric flies easily.

Keep the flag from rubbing against buildings, trees, or rough surfaces. Bring it indoors during severe weather, allow it to dry completely before storage, and follow any care instructions on the product page. Do not continue flying a flag once its edge begins to fray.

We do not currently provide free samples. If you are planning a large wholesale purchase, contact our sales team before ordering a sample unit to ask whether the purchase may qualify for reimbursement with the larger order.

Some single-sided flags may be suitable for additional dye-sublimation, but results depend on the ink, paper, press, temperature, and fabric. Altered products are not covered for problems caused by the printing process. Test one unit before modifying a larger quantity.

See our Pole Assembly Instructions for the available setup guides. Contact us with the pole name or SKU if you need help identifying the correct instructions.

Yes. We produce custom flags, vinyl banners, advertising flags, table covers, tents, and other promotional displays. Start with our Custom Flags and Vinyl Banners page or request a custom quote.

Clear, high-resolution artwork produces the best result. Vector files are preferred when available. Our team will review your artwork and contact you if a different file or adjustment is needed before production.

Yes. Our design team can help prepare artwork for production. Design needs, proofs, and any additional charges will be reviewed as part of the quote process.

Production time depends on the product, quantity, artwork approval, and current workload. Your quote or order confirmation will provide the applicable estimate. Shipping time begins after production is complete.

No. Custom and personalized products are made specifically for the buyer and cannot be returned or exchanged due to their custom nature. Please review and approve all artwork, spelling, colors, sizes, and order details carefully before production begins.

Orders can be placed through our website, by email, or by phone. To order online, add the products to your cart and complete checkout. For large, assorted, wholesale, purchase-order, or custom orders, email sales@flagsimporter.com or call 1-800-709-3488 for assistance.

No. You may check out as a guest. Creating an account can make future checkout faster and lets you review eligible order information in one place.

Available payment methods are displayed during secure checkout and may include major credit cards, PayPal, Shop Pay, Apple Pay, and other supported options. Wholesale customers who need assistance with a check or money-order payment should contact our sales team before ordering.

Yes. FlagsImporter.com uses an encrypted HTTPS connection and Shopify’s secure checkout to protect information submitted during checkout. Never send payment-card information by ordinary email.

Purchase orders may be available for qualifying schools and government institutions. Email sales@flagsimporter.com with your organization, billing information, requested products, and purchase-order requirements before placing the order.

An order may be placed on hold when payment, address, inventory, artwork, or other information requires review. Check your email for a message from our team or call 1-800-709-3488 with your order number.

Check your spam or junk folder and confirm that the email address entered at checkout is correct. If the confirmation does not arrive within an hour, contact us with your name, approximate order time, and order total.

Contact us as soon as possible with your order number. We can only change or cancel an order before processing or production begins. Expedited and custom orders may enter processing quickly.

We send tracking information to the email address used at checkout after the order ships. Check your spam folder if you do not see it. Customers who ordered while signed in may also be able to view order information in their account.

Many products show quantity-based price breaks directly on their product pages. For large assorted orders or quantities that are not displayed online, contact our sales team for a quote.

Wholesale pricing depends on the product and quantity. Review our Wholesale Pricing Structure or contact the sales team for help with a large or assorted order.

Custom pricing depends on the product type, size, quantity, construction, artwork, and production requirements. Submit a Custom Quote Request for an accurate price.

We price our products competitively but do not match listings from marketplaces such as Amazon or eBay. Products that look similar may differ in size, material, construction, or seller support.

Applicable taxes and available international charges are shown during checkout when supported. International customers are responsible for customs, duties, brokerage, or other import charges that are not prepaid during checkout.

Current promotions are shown on FlagsImporter.com or sent through our newsletter. Promotional codes may have eligibility dates, product exclusions, or minimum-order requirements and cannot always be combined.

Shipping is calculated from the products, package weight, destination, and selected service. Enter your address in the cart or at checkout to see available options and prices. Large wholesale shipments may require a separate estimate.

Standard orders are generally processed within 1–2 business days, although we try to ship every standard order within one business day. Expedited orders placed before 12:00 p.m. Pacific, Monday through Friday, are eligible for same-business-day shipment. Weekends and major holidays do not count as processing or transit days.

Delivery time depends on the service and destination. Checkout displays the available shipping methods and estimated transit times. Processing time occurs before carrier transit time, and weekends and holidays may not count as business days.

We do not currently offer free shipping. Available shipping options and prices are calculated for the destination during checkout.

Yes, shipping is available to supported countries. Available services, currencies, duties, and brokerage options vary by destination and are displayed during checkout when supported.

Will Call may appear during checkout for eligible Southern California addresses. Wait for the pickup-ready email before arriving. See our Shipping & Delivery page for current processing times and pickup hours.

No. Orders must be paid before shipment.

Carriers may not scan a package at every stop, particularly during long-distance transit. If the scheduled delivery date has passed or tracking has not updated for several business days, contact us with the order and tracking numbers.

Check all exterior doors, the porch, garage, mail area, side or back entrances, household members, neighbors, and building staff. If the package is still missing, contact us promptly so we can review the next steps with the carrier.

Keep the packaging and take clear photos of the box, shipping label, damaged product, and all items received. Contact us promptly with your order number and photos so our customer-service team can review the issue.

Eligibility depends on the product, condition, order type, and time since purchase. Review the complete Return & Exchange Policy before returning anything. Contact us first for instructions; sending a package without authorization may delay processing.

Contact our customer-service team with your order number, the item you want to return, and the reason for the request. We will confirm eligibility and provide the applicable instructions.