Contact Us
Answers
Products
Q. I have a specific question about an item.
A. Please click on the item you are interested in to view the description. If this does not answer your question, please contact us by email or by phone 1-800-709-3488.
Q. How do I find out if an item is in stock?
A. When you view an item, it will display if it is In Stock or Out of Stock. If you are looking for a product not shown on our website, it is not something that we carry.
Q. Are your flags sold with poles?
A. Flags and poles are sold separately unless otherwise indicated in item description.
Q. How do I assemble my Pole?
A. You can find all our Pole Assembly Instructions Here
Q. How are your flags printed?
A. Our flags are dye-sublimated on one side. The print goes all the way through so that what you see is reversed on the back. With the exception of double-sided car flags, our flags are not double-sided.
Q. Can you send me a sample?
A. We do not have samples available. What we ask is that you purchase one of each through our website, and when you place a large wholesale order, we will reimburse you for your online order.
Q. Do you make custom flags?
A. Yes! Please view our Custom Flag Information page.
Q. Where are your flags made?
A. All of our products are imported from our manufacturer in China and distributed by our California sales team.
Q. How long should my flag last?
A.With such variation in degrees of usage, constantly changing weather patterns, and different climate conditions where displayed, it is not easily measured how long a flag will last. The US Government generally expects a polyester, nylon or cotton flag to last approximately 90 days based on daily usage from sunrise to sunset. Experience has shown that for some, a flag flown 24 hours a day will last considerably shorter than one flown only during daylight.
It's unfortunate that flags can't last forever. Exposure is harsh, but a little TLC can increase the life of your flag.
Flags Importer is a wholesaler, and we offer quantity discounts. This allows customers to replace their flags 2-3 times a year without reordering.
Q. Can I print on these flags/on both sides?
A. You can print/dye sublimate on our flags, but as they are single sided flags they can only be printed on one side (with the image visible on both sides of the flag). For pressing directions we recommend following the directions for your sublimation paper and ink. Our team typically presses at 200 degrees Celsius. The end result is dependent on the printer, ink, paper and heat press machine. Because of these variants in the process we cannot advise on the sublimation process and we do not have a warranty for products altered in this way.
Ordering/Payment
Q. How do I place an order?
A. Orders can be placed via our website for small retail orders by adding the desired items to your shopping cart and proceeding to checkout.
For larger wholesale and assorted orders, you can contact us by email or by phone.
Q. Do I need an account to order?
A. You do not need to create an account to order. There is an option to "Checkout As A Guest."
By creating an account at FlagsImporter.com you will be able to shop faster, be up to date on an orders status, and keep track of the orders you have previously made.
Q. What payment methods do you accept?
A. For orders placed online through our secure checkout, we accept Visa, MasterCard, American Express, Discover, and PayPal. Credit card transactions are processed by Authorize.net.
For wholesale orders, we accept Visa, MasterCard, American Express, Discover, PayPal, money order, and checks.
All orders must be paid for before being shipped.
For customers wishing to pay by check or money order, please contact us by email for an order total. Personal checks only accepted for amounts over $100.00
Orders paid for by Check are subject to a 3-day waiting period while the check clears before order can be shipped.
All payments must be made in USD.
Q. Is it safe to use my credit card online?
A. Yes. We encrypt all of your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, a blue bar will appear at the top of the browser window and an unbroken key or lock icon at the bottom right corner of the window. This indicates that the transaction is secure.
Q. How do I use Paypal?
A. With a PayPal account, you can choose to pay with credit card, debit card, bank account, or PayPal account balance for any purchase. To pay via PayPal, please select it during the checkout process. You will be asked to log into your PayPal account and the site will connect you to paypal.com to complete payment.
To ensure that your order is shipped in a timely manner, we require that your PayPal account is verified. All "E-check" transactions will remain pending until the payment is cleared; order will ship until E-check clears.
If you pay with Paypal and return a product for a refund, refund will be made to your Paypal account.
For more information on shopping with PayPal, visit http://www.paypal.com.
Q. How do I place a wholesale order?
A. Please review our wholesale pricing by clicking here.
Q. Why is my order on hold?
A. Your order is on hold, "Awaiting Payment," because we did not receive a completed Paypal transaction for your order, or there is some other issue pending. Please call 1-800-709-3488 and reference your order number.
Q. Where is my order?
A. Once your order is shipped you will receive an email with tracking information to the address entered at checkout, please remember to check your spam folder. If you have not received tracking information, most likely your order has not shipped yet. If you were logged in to your account at time of purchase, You can view your order status by logging into your account and viewing your order history. Orders that are marked Awaiting Shipment are still being packaged in our facility. Orders that are marked Shipped will have a tracking number.
Q. Do you accept purchase orders?
A. Purchase Orders are only accepted from Schools & Government Institutions, Please send your request to [email protected].
Q. What if I do not receive an order confirmation via email?
A. You should receive a copy of your online order confirmation via e-mail within an hour of placing your order. However, if you do not receive this message, please contact us at 1-800-709-3488 to ensure that your order was received and is being processed.
Q. How do I make changes to my order?
A. We can change the items on your order, delivery address, or ship method as long as your order has not been processed. Please contact us at 1-800-709-3488 from 8:30 AM to 5 PM Pacific the day you place your order to make the change.
Q. How do I get a coupon code?
A. We currently have a coupon code for new accounts. Please use the code thanks2you to receive a complimentary 10% off coupon code for opening a new account.
Q. Why am I having problems ordering?
A. To order from our site, you need a SSL compliant browser and your browser preferences must be set to accept "cookies". For best results we recommend using Apple Safari 3 or later, Google Chrome 2 or later, Mozilla Firefox 3 or later, or Microsoft Internet Explorer 7 or later. Click on each of the browser names if you'd like to download a new version of Chrome, Safari, Firefox, or Internet Explorer.
Pricing
Q. How do I find out pricing for a specific product?
A. Please click on the item you are interested in to view the price breakdown. If this does not answer your question, please contact us by email or by phone 1-800-709-3488.
Q. Do you price match?
A. We offer competitive pricing for similar products. We do not match any prices for eBay, Amazon, or similar marketplaces.
Q. What is your wholesale pricing?
A. Please review our wholesale pricing by clicking here.
Q. How much is sales tax/duties?
A. Sales Tax is collected to any order shipped within the state of California. If your organization has tax-exempt status, we must have a copy of your California Resale (tax-exempt) certificate on file. Canada and other countries : Customers are responsible for customs and duties in their respective country.
Q. Do you have any discounts?
A. All of our discounts are based on quantities. Please contact us for large assorted orders.
Q. What is your custom flag pricing?
A. Please view our Custom Flag Information page.
Shipping
Q. How much is shipping?
A. Shipping costs are based on total weight and delivery address.
Shipping cost can be estimated in the shopping cart with zip/postal code. You will be provided with a list of shipping options and prices.
For wholesale orders, please contact us with the items you would like to purchase, and one of our representatives can give you a shipping estimate.
Any wholesale shipping quote provided before packaging of order is an estimate only.
Q. When will my order ship?
A. Most orders are estimated to be shipped within 2-4 business days, unless expedited shipping is selected at checkout.
Daily shipping cutoff is 12pm PST (3pm EST), Monday-Friday. Orders placed after this time will be shipped the following business day.
Shipping Department is CLOSED on weekends and holidays. Orders placed over the weekend will be shipped the following business day.
Expedited shipment (Next Day, 2nd Day, 3 Day, etc) transit times do not count weekends or holidays.
Q. Do you offer free shipping?
A. We do not have any free shipping available. Shipping cost is based on the weight and location being shipped to.
Q. How long will it take to receive my order?
A. Shipping transit time varies based on delivery method selected. During checkout, it will give you an estimated transit time.
If you have selected express shipping on your order (Next Day Air, 2nd Day Air or 3 Day Select) and the order is shipped via the wrong method and you no longer need the products in the order, please refuse the package from UPS.
Flags Importer is not responsible for return shipping fees for packages accepted after scheduled delivery date.
Q. Can you ship COD?
A. We do not ship any orders COD. All orders must be prepaid before shipping.
Q. My Package shows 'delivered' but I can not find it?
A. To help ensure the safety of your package, the driver will try to leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact us to start a claim.
Q. My Package shows 'in transit' and has not been updated in a while?
A. This is normal behavior and should not be cause for alarm. A package traveling across the country will be in a trailer bound for the destination, and a new scan won't be available until the trailer has been received at the destination. For example, a package traveling from California to Florida may not be scanned for five days while moving across the country. However, if the scheduled delivery date has passed and there have been no scans for several days, we recommend that you let the us know that you have not received your package.
Q. My package was delivered, but has been damaged or is missing items?
A. Please take a photo of the damaged/incorrect item and fill in the form on our Shipping Errors page, one of our customer service team will begin a claim for you.
Returns/Exchanges
Q. What is your return/exchange policy?
A. All orders are nonrefundable more than 30 days after date of purchase. For more information, see our full Returns/Exchange Policy
