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ATTENTION! 3x5ft FLAGS STARTING AT $2.00! CALL 909-605-2968!


Frequently Asked Questions

FAQ Topics

Products
  I have a specific question about an item.
  How do I find out if an item is in stock?
  Are your flags sold with poles?
  How are your flags printed?
  Can you send me a sample?
  Do you make custom flags?
  Where are your flags made?
   
Ordering/Payment
  How do I place an order?
  Do I need an account to order?
  What payment methods do you accept?
  Is it safe to use my credit card online?
  How do I use Paypal?
  How do I place a wholesale order?
  Why is my order on hold?
  Where is my order?
  Do you accept purchase orders?
  What if I do not receive an order confirmation?
  How do I change my order?
  How do I get a coupon code?
  Why am I having problems ordering?
  Do you accept COD?
   
Pricing
  How do I find out pricing for a specific product?
  Do you price match?
  What is your wholesale pricing?
  How much is sales tax
  Do you have any discounts?
  What is your custom flag pricing?
   
Shipping
  How much is shipping?
  When will my order ship?
  Do you offer free shipping?
  How long will it take to receive my order?
  Can you ship COD?
   
Returns/Exchanges
  What is your return policy?
  How do I exchange an item I received?

Products

Q. I have a specific question about an item.
A. Please click on the item you are interested in to view the description. If this does not answer your question, please contact us by email or by phone 1-800-709-3488.

Q. How do I find out if an item is in stock?
A. When you view an item, it will display if it is In Stock or Out of Stock. If you are looking for a product not shown on our website, it is not something that we carry.

Q. Are your flags sold with poles?
A. Flags and poles are sold separately unless otherwise indicated in item description.

Q. How are your flags printed?
A. Our flags are dye-sublimated on one side. The print goes all the way through so that what you see is reversed on the back. With the exception of double-sided car flags, our flags are not double-sided.

Q. Can you send me a sample?
A. We do not have samples available. What we ask is that you purchase one of each through our website, and when you place a large wholesale order, we will reimburse you for your online order.

Q. Do you make custom flags?
A. Yes! Please view our Custom Flag Information page.

Q. Where are your flags made?
A. All of our products are imported from our manufacturer overseas and distributed by our California sales team.

Ordering/Payment

Q. How do I place an order?
A. Orders can be placed via our website for small retail orders by adding the desired items to your shopping cart and proceeding to checkout.
For larger wholesale and assorted orders, you can contact us by email or by phone.

Q. Do I need an account to order?
A. You do not need to create an account to order. There is an option to "Checkout As A Guest." 
By creating an account at FlagsImporter.com you will be able to shop faster, be up to date on an orders status, and keep track of the orders you have previously made.

Q. What payment methods do you accept?
A. For orders placed online through our secure checkout, we accept Visa, MasterCard, American Express, Discover, and PayPal. Credit card transactions are processed by Authorize.net.
For wholesale orders, we accept Visa, MasterCard, American Express, Discover, PayPal, money order, and checks.
All orders must be paid for before being shipped.
For customers wishing to pay by check or money order, please contact us by email for an order total. Personal checks only accepted for amounts over $100.00
Orders paid for by Check are subject to a 3-day waiting period while the check clears before order can be shipped.
All payments must be made in USD.

Q. Is it safe to use my credit card online?
A. Yes. We encrypt all of your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, a blue bar will appear at the top of the browser window and an unbroken key or lock icon at the bottom right corner of the window. This indicates that the transaction is secure.

Q. How do I use Paypal?
A. With a PayPal account, you can choose to pay with credit card, debit card, bank account, or PayPal account balance for any purchase. To pay via PayPal, please select it during the checkout process. You will be asked to log into your PayPal account and the site will connect you to paypal.com to complete payment.
To ensure that your order is shipped in a timely manner, we require that your PayPal account is verified. All "E-check" transactions will remain pending until the payment is cleared; order will ship until E-check clears.
If you pay with Paypal and return a product for a refund, refund will be made to your Paypal account.
For more information on shopping with PayPal, visit http://www.paypal.com.

 

Q. How do I place a wholesale order?
A. Please review our wholesale pricing by clicking here.

Q. Why is my order on hold?
A. Your order is on hold, because we did not receive a completed Paypal transaction for your order. Please call 1-800-709-3488 and reference your order number.

Q. Where is my order?
A. You can view your order status by logging into your account and viewing your order history. Orders that are marked Pending are still being packaged in our facility. Orders that are marked Shipped will have a tracking number.
Orders can be tracked at UPS.com

Q. Do you accept purchase orders?
A. All orders must be pre-paid before shipping. If you send a school purchase order, we will reply with an invoice to be paid. Once we receive payment, we will ship your order.

Q. What if I do not receive an order confirmation via email?
A. You should receive a copy of your online order confirmation via e-mail within an hour of placing your order. However, if you do not receive this message, please contact us at 1-800-709-3488 to ensure that your order was received and is being processed.

Q. How do I make changes to my order?
A. We can change the items on your order, delivery address, or ship method as long as your order has not been processed. Please contact us at 1-800-709-3488 from 8:30 AM to 7 PM EST the day you place your order to make the change.

Q. How do I get a coupon code?
A. We currently have a coupon code for new accounts. Please contact us to receive a complimentary 5% off coupon code for opening a new account.

Q. Why am I having problems ordering?
A. To order from our site, you need a SSL compliant browser and your browser preferences must be set to accept "cookies". For best results we recommend using Apple Safari 3 or later, Google Chrome 2 or later, Mozilla Firefox 3 or later, or Microsoft Internet Explorer 7 or later. Click on each of the browser names if you'd like to download a new version of Chrome, Safari, Firefox, or Internet Explorer.

Pricing

Q. How do I find out pricing for a specific product?
A. Please click on the item you are interested in to view the price breakdown. If this does not answer your question, please contact us by email or by phone 1-800-709-3488.

Q. Do you price match?
A. We offer competitive pricing for similar products. We do not match any prices for eBay, Amazon, or similar websites.

Q. What is your wholesale pricing?
A. Please review our wholesale pricing by clicking here.

Q. How much is sales tax/duties?
A. 8% Sales Tax is collected to any order shipped within the state of California. If your organization has tax-exempt status, we must have a copy of your California Resale (tax-exempt) certificate on file. Canada and other countries : Customers are responsible for customs and duties in their respective country.

Q. Do you have any discounts?
A. All of our discounts are based on quantities. Please contact us for large assorted orders.

Q. What is your custom flag pricing?
A. Please view our Custom Flag Information page.

Shipping

Q. How much is shipping?
A. Shipping costs are based on total weight and delivery address.
Shipping cost can be estimated in the shopping cart with zip/postal code. You will be provided with a list of shipping options and prices.
For wholesale orders, please contact us with the items you would like to purchase, and one of our representatives can give you a shipping estimate.
Any shipping quote provided before packaging of order is an estimate only.

Q. When will my order ship?
A. Most orders are shipped the same business day we receive them.
Daily shipping cutoff is 3pm PT, Monday-Friday. Orders placed after this time will be shipped the following business day.
Shipping Department is CLOSED on weekends and holidays. Orders placed over the weekend will be shipped the following business day.
Express shipment (Next Day, 2nd Day, 3 Day, etc) transit times do not count weekends or holidays.

Q. Do you offer free shipping?
A. All products are sold at cost. We do not have any free shipping available. Shipping cost is based on the weight and location being shipped to.

Q. How long will it take to receive my order?
A. Shipping time is 3-7 business days.
If you have selected express shipping on your order (Next Day Air, 2nd Day Air or 3 Day Select) and the order is shipped via the wrong method and you no longer need the products in the order, please refuse the package from UPS.
Flags Importer is not responsible for return shipping fees for packages accepted after scheduled delivery date.

Q. Can you ship COD?
A. We do not ship any orders COD. All orders must be prepaid before shipping.

Returns/Exchanges

Q. What is your return policy?
A. All orders are nonrefundable more than 30 days after date of purchase.
For orders shipped via Flat Rate or UPS Ground, we will issue a full refund for returned products. Shipping fees for return of the merchandise are the responsibility of the customer. Items being returned must be in original packaging in new condition for a full credit to be issued. A copy of the invoice must be included with any returned items. Please send any returns to our address printed on your invoice with indication of reason for return. Please e-mail with any questions you may have about returns.
30-day return policy does not apply to pick-up orders or repeat customers.
Flags Importer will not refund shipping for packages refused by the customer, and these orders are subject to a 20% restocking fee.

Q. How do I exchange products I have received?
A. No exchanges will be made more than 30 days after date of purchase. Shipping fees and difference in price are the responsibility of the customer. Items being returned must be in original packaging in new condition for a full credit to be issued. A copy of the invoice must be included with any returned items. Please send any returns to our address printed on your invoice with indication of instructions for exchange. 30-day exchange policy does not apply to pick-up orders or repeat customers. Please e-mail with any questions you may have about exchanges.